Quality Policy

Placemaking London works to the highest standards in order to deliver maximum positive value for our clients, the public and the planet.

Our Approach

After actively listening to our clients, we carefully assemble a bespoke team of respected and accredited professionals to bring the brief to life by creating a mix of creativity, experience, commitment and specialist knowledge, in order to produce quality, innovative solutions.

Our Team

All of our colleagues and associates are carefully selected not only for the quality of their work, but also for their shared ideals, creativity of thinking and commitment to producing work of quality that meets or even exceeds expectations and gives lasting benefit to all stakeholders.

We carefully create a bespoke team for each client project, which fully recognises the challenges and opportunities presented, and which populates the team with a high-value combination of skill, experience and creativity.



They each work to codes of conduct of their accrediting bodies and of their professional memberships, as well as abiding by our own internal policy framework.

For total quality assurance, colleagues’ work is reviewed personally by our Founder to ensure quality benchmarks are consistently achieved.

Our Commitment

Deliver for our clients to meet or even exceed their expectations.

Deliver quality results for all stakeholders, which have positive impacts as well as environmental and social benefits.

Work closely with our clients, to listen actively and fully explore the potential for quality solutions.

Produce evidence-based effective and deliverable solutions which work for all stakeholders and align with our values and business purpose.

Establish and maintain positive, close and collaborative relationships with clients, working with them to ensure a fundamental understanding of their needs in order to inform our advice and solutions and to ensure that our work is appropriate and relevant.

Select for each client project a suitably qualified and experienced team of specialists who will come together to produce efficient, effective creative solutions to the brief.

Choose to work with a diverse range of talented professionals who bring a wealth of experience in their own specialist fields.

Give our people the freedom to be innovative, to spark new approaches and develop as individuals.

Encourage creativity and innovation within the bespoke teams we build for our clients.

Invest in appropriate training where it benefits both our colleagues and our clients.

Promote a culture of quality awareness and encourage personal responsibility, ensuring that colleagues appreciate that they are quality, as well as company, ambassadors.

Encouraging colleagues to continually develop their skills, supporting them where needed.

Ensure potential and existing clients, colleagues, suppliers and all third parties we interact with or have dealings with understand our full commitment to ethical, respectful, honest and positive practices, and to require that they share these commitments.

Comply with - and aim to exceed - all current legislation requirements.

Commit to continuous professional development by engaging in regular listening activities – with colleagues, clients and others involved with our business, in order to learn with the intention of improving our business, the way it works and the relationships it fosters.

To ensure that the management of the company are responsive to all communications and feedback in as timely a manner as possible.

Governance and Oversight

This statement is created by the Senior Team at Placemaking London and implemented across all operations through rules, procedures and guidance.

It will be reviewed annually, or more frequently should this prove helpful/necessary.

The Founder and Business Manager act in ensuring that plans are developed and implemented to enable us to reach the aims set out in this statement while fulfilling applicable legal, regulatory and other requirements.